The Aliases tab allows you to create multiple email address for individual users. For example, if Jane is in charge of your sales group, you would create an alias of "Sales" under the user "Jane." This way, any email that came in addressed to would be sent to (Account Owner only).
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Home User List Aliases
My Users > Aliases
Alias User ID Actions
webmaster bjorn Edit
sales bob Edit
support bob Edit
catchall shared Edit