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Online
Account Activation Congratulations!
You have been set up in our system as a
reseller and are now ready to begin activating
accounts.
Below you will find instructions on
managing your customers along with your own
wholesale account. Login
to your Wholesale Account Go
to the Agent site Enter
your Wholesale Agent ID:
yournumber Enter
your password: yourlogin Click
Login and you will be taken to the Main Menu. Upon
logging in, you can view the account details by
clicking Customer
Service
Customer
Detail and typing in your Wholesale Account
number SUGGESTION: YOU CAN TYPE IN THE ACCOUNT NUMBER IN THE QUICK JUMP BOX – the empty WHITE BOX – and PRESS ENTER to go to the Customer Detail pages. You
will see your payments posted to this account.
Be sure to keep an eye on your account
balance so that you can remit your next
pre-payment prior to your account running out of
funds. Login
to manage your Retail Accounts Go
back to the Agent site Enter
your Retail Agent ID:
agentnumber Enter
your password: yourlogin Click
Login and you will be taken to the Main Menu. The
All
Options Menu allows you an overview of all
the available features on the system. To
view all the accounts that have been set up,
click: All
Options Menu (or
Customer
Service)
Account
List You
may select any of the accounts from this list
and modify the Access Codes (DIDs).
There
are three steps required in order to activate
accounts: Change
Customer contact information: Click
Customer
Service
Edit
Customer Edit
Contact Info and enter Customer number. Change
Customer CallBack number: Click
Customer
Service
Customer
Detail and enter Customer number.
Select the Access code (DID) and change
the CallBack number.
See information below on Editing an
Access Code for more details. Post
money to Customer’s account:
Click Transactions
Post a
Credit and enter the details. You can post
negative amounts to remove money.
SUGGESTION: YOU CAN TYPE IN THE ACCOUNT NUMBER IN THE QUICK JUMP BOX – the empty WHITE BOX – and PRESS ENTER to go to the Customer Detail pages. OTHER
EASY TO USE FEATURES: Change
Password: Click
Change
Password from the Main Menu and input your
old and new passwords. Account
Search: Search
for a client’s account by name, Access Code,
or even CallBack number. Click Customer
Service Account
Search and enter details either in Customer
Info or Access
Code Info. Add
an Access Code (DID) to an existing account: Click
All
Options Menu
Add
Customer Service and enter the Customer
Number.
Select the service you wish to add and
click Add.
Input the Callback number, select the
language and property settings and click Submit. Downloading
your Accounts List Please
note you can download the complete details of
the accounts by: 1)
Login with your Retail Agent ID 2)
Click Reports 3)
Click Download Accounts. 4)
Select the Agent ID for which you want to
download the accounts for. 5)
Click
Download Accounts 6)
You will see the total number of accounts
displayed with a link for Download. 7)
Right click on Download and select
“Save Target As…” to download the file to
your computer. Manage
Speed Dial Entries Add
Speed Dial entries to any Customer’s Access
Code (DID) 1)
Upon logging in, click on Customer Service Manage Speed Dial 2)
Enter the Customer ID and click Go 3)
Select the Access Code (DID) you wish to add
speed dials to and click Program Now 4)
Select the Slot # you wish to program and enter
the Speed Dial phone number (destination
number). Click Add. 5)
Enter as many Speed Dials as needed. To
use the Speed Dial, customer will just receive
CallBack and dial the speed dial slot number.
For example, if a customer receives CallBack and
dials 32#, the system will automatically dial
the destination number stored under Slot number
32. Balance
Transfer Move
funds from one Account Code to another Account
Code This
feature is the web version of the SMS Command K.
It is meant mainly for ANI/SMS CallBack
customers or customers purchasing pre-paid pins
(account codes). If the client purchases a
new account code and wishes to move the balance
from the new account code to his old account
code, you can use this feature. 1)
Upon logging in, click on Customer Service Account Balance Transfer 2)
Enter the From Account Code and enter the
To Account Code 3)
Enter the Amount to transfer and click
Submit. Toll
Free Forwarding Change
the number to which your customer’s US Toll
Free number forwards to This
feature is only for customers with toll free
numbers (1-800 numbers, for example) which
forward to a specific destination number
anywhere in the world. 1)
Upon logging in, click on Customer Service Toll Free Forwarding 2)
Enter the Customer ID and click Go 3)
Select the Toll Free Forwarding DNIS you
wish to change the Forwarding number for.
The DNIS is usually the last 7 digits of the
toll free number, though there are 10 digit
DNISes as well. 4)
The current Forwarding number will appear.
Type in the new Forwarding number and
click Update. 5)
The new Forwarding number will go into effect at
the next system update. Menu
Site: http://menu.ezvia.com The
site http://menu.ezvia.com
is meant for Agents and Customers that use
Account Codes with the ANI/SMS CallBack service.
If you are selling ANI CallBack phone cards in
the market, this site is a great tool for you
and your clients. No
login is required as the site only requires
customer’s pin (account code). Many
of the features available on the Agent site are
available here, including: Balance
Transfer Speed
Dial Management Call
Detail CallBack Number Registration
There
are many fields displayed when you edit an
Access Code.
Below are descriptions of the important
fields. DID: The last 7 digits of the Access Code. Only the last 7 digits of the Access Codes are displayed. The area code depends on the first 3 digits that appear: If
the customer’s account shows Access Codes
starting with: 435xxxx
then customer must dial + 1 786 435 xxxx 603xxxx
then customer must dial + 1 904 603 xxxx 605xxxx
then customer must dial + 1 904 605 xxxx 297xxxx
then customer must dial + 1 727 297 xxxx Account
Number: This is the account code
– it is like a pin number and is required for
certain SMS commands. Also can be used with
WebTrigger. CallBack #: The
number assigned to the Access Code. Temporary
CallBack#:
The system checks this field first – if
there is a number in this field, it will call
this number back. It’s useful for those
that only need to change their CB# temporarily. CallBack#3
through #6: Only good
for countries where CallBack is hard to receive
or in offices that don’t have a PBX system to
roll over the calls – system will try all the
different numbers listed until one answers. It
could be the same phone number in all the fields
that it just keeps trying and trying. NOTE: It
is necessary to select the CascadeCB property
for this to work (see property descriptions
below). Units/Limit:
IGNORE - This field cannot be modified and
does not affect service. You must Post a
Transaction to change the balance. Language: Select the language to be assigned to
the Access Code you are editing. Pin:
4 digit Pin useful for some SMS commands Inuse: Specifies if DID is active -- this field
cannot be modified. PBX
Ext: For PBXes with automated operator – insert
commas as pauses – for example
,,,,,,,135,,,,,, (pauses before the extension
number give PBX time to play the greeting
message, pauses after the extension number allow
time for the transfer to the extension before
switch plays prompt to enter destination number) Destination:
Enter a destination number – as soon as
CallBack is answered, it will automatically dial
this one destination number. Properties: See details below.
Please note that Fast CallBack is a
feature under which our switch starts the
callback process before the customer has even
hung up their DID. As soon as the trigger
reaches our switch, the system will start to
CallBack. This cuts down on the Callback
delay. DEFAULT
SETTING: Fast CB, Max Calls 25, Speak Balance/Minutes
[Fast CallBack starts the CallBack
process before customer has hung up the trigger
attempt. Max
Calls 25 allows customer to place up to 25 calls
with reoriginating. On the 25th **
attempt, system disconnects completely.
Speak Balance/Minutes announces the
remaining balance and the number of minutes
available for the call.] 30
days expire from first use, Fast CB, max calls
25, Speak Balance/Minutes [Same as above, but Access Code will be disabled 30 days after first
use] 60
days expire from first use, Fast CB, max calls
25, Speak Balance/Minutes [Same as above, but Access Code will be disabled 60 days after first
use] 90
days expire, Speak Min/Bal
[Same
as above, but Access Code will be disabled 90
days after first use] AdjMin5,
Max25, SpkMin [Adjusted
Minutes property is recommended only for
resellers wanting system to announce more
minutes than actually available.
AdjMin 10, 20, 30 and 35 announce even
more minutes than actually available.]
AdjMin30,
Expire 60, Max25, SpkMin [Similar
to above property, except account expires 60
days after first use.] AdjMin5,
Max25, SpkBal/Min [Similar
to other Adjusted Minute properties except
announces accurate balance.
AdjMin 10 with Speak Bal/Min announces
slightly more minutes.]
Balance
**, 1 ring
[DID disconnects automatically after
one ring. The balance plays each time you press
** -- this property is not used often] CascadeCB,
SpkMin/Bal, FCB, Max25
[System will attempt the CallBack
numbers under CallBack#3 through CallBack#6.
Only
good for countries where CallBack is hard to
receive or in offices that don’t have a PBX
system to roll over the calls – system will
try all the different numbers listed until one
answers. It could be the same phone number in
all the fields that it just keeps trying and
trying.] Custom
greeting (follow me)
[For clients that need
customized voice greetings (hotels rooms) when
they receive Callback require this property to
be set on their Access Code] Call
Forwarding
[Assigned to account codes which are
used for Call Forwarding.
For example, Customers with toll free
numbers will have this property assigned to
their account code.
The property does not play any voice
prompts and allows more than one caller.] Call
Forwarding, 15MinMax
[Same as above but only allows calls
with a maximum duration of 15 minutes] Disable
speak minutes and balance (Non-FCB) [Does
not tell client their balance or number of
minutes for each call.
Fast CallBack feature is disabled –
Access code will only trigger after Customer has
hung up] Disable
speak minutes and balance, Fast CallBack
[Same as above except with Fast
CallBack feature enabled] Max
calls 10 Fast CB ** Balance
[Allows customer to place up to 10
calls with reoriginating. On the 10thd
** attempt, system disconnects completely. Plays
balance/minutes.
Balance is given after each **] Max calls 3 Fast CB **
Balance
[Same as above but allows 3 call
attempts] Max
calls 4 Fast CB ** Balance
[Same as above but allows 4 call
attempts] Multiple
Users, Fast CB, Max 10
[Property
required for clients that want to allow more
than one person to use the Access Code at the
same time.
However, service will not work if you
assign this property -- please contact Customer
Service if you wish to activate this feature on
any account] No
**##, Fast CB, Max Calls 10
[** and ## are disabled – only
recommended for clients that require pressing #
or * to check voicemail/answering machines] Non-Fast
CB, Speak Minutes &Balance, Max Calls 4
[Fast CallBack disabled in this
property -- Access code will only trigger after
Customer has hung up] Non-FCB,
Spk Balance Only
[Fast CallBack
disabled in this property -- Access code will
only trigger after Customer has hung up.
Plays balance when you receive CallBack
but doesn’t play minutes when you dial
destination number] Non-FCB,
Spk Minutes Only
[Fast CallBack disabled in this
property -- Access code will only trigger after
Customer has hung up.
Plays minutes when you dial destination
number but doesn’t tell you balance when you
receive CallBack] Pin
Auth, Fast CB, DISABLE Speak Bal/Min
[System prompts for pin upon CallBack
being answered] Pin
Auth, Fast CB, Speak Bal/Min
[Same as above with system announcing
balance remaining and minutes available for the
call] Speak
balance only (no minutes), Fast CB, Max Calls 3
[Plays balance when you receive
CallBack but doesn’t play minutes when you
dial destination number] Speak
minutes only (no balance), Fast CB, Max Calls 3
[Plays minutes when you dial
destination number but doesn’t tell you
balance when you receive CallBack] Speak
minutes only (no balance), Fast CB, Max Calls
10, Expire 60 Day
[Same as above except allows 10 calls
and Access Code will expire 60 days after first
use] Test one max call
[Internal use only – a test setting
– doesn’t allow reoriginating and kills the
call when you try]
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